Merchandise Terms and Condition’s
The UK Decay Merchandise Store
MAKING A PURCHASE
It is the responsibility of the customer to ensure that all details for their orders are correct at the time of ordering.
Upon placing the order, the customer agrees that the information given on the order is correct. Any changes to information contained on the customer order following fulfilment will be made at the discretion of the UK Decay store
We exclusively utilise the services of Paypal for payments. Paypal can handle payments by most credit or debit cards. We cannot be held responsible for the jurisdiction of Paypal. the customer understands that whilst logged in to Paypal that they are subject to the terms and conditions thereof.
If the customer mistakenly orders the wrong product or cancels the order, the Paypal remittance for the refund will be payable by the customer.
Payment via PayPal uses Paypal.com’s own secure payment processing systems.
For more information regarding PayPal visit www.paypal.com
SHIPPING & HANDLING
The majority of orders are usually despatched within 5-10 working days. Some orders can take up to 21 days. In the event of stock shortages, the UK Decay store will contact the customer via e-mail and either offer one of three options.
1. Offer an alternative
2. Cancel order with full refund
3. Place on backorder
All goods are sent by the UK Decay store, FIRST CLASS POST via Royal Mail unless otherwise requested at an extra cost to the customer. If the UK Decay store uses a third party company to deliver goods, the UK Decay store will use the most competitive postal service that party can offer unless otherwise requested at an extra cost to the customer. We cannot be held responsible in any way for failed delivery by Royal Mail or our partners Postal or Shipping service..
BACK ORDERS
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Contacting us
If you need to reach us, please email us using the link below
contact@uk-decay.co.uk
PRIVACY POLICY
The UK Decay store will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
RETURNS POLICY
Goods can be returned to us within 14 days of receipt of instruction. All goods must be returned in good condition and packaged appropriately. Please write a note to contact@uk-decay.co.uk about the goods to be returned, explaining the reason they are being returned and what you would like us to do. We will get back within two working days with return facilitation instructions.
In the event that any replacement items are requested and the UK Decay store is not responsible for the initial mistake, then further postage charges will be incurred.
In the event of faulty goods being received, the UK Decay store will send you replacement goods if requested and cover all costs involved.
Your rights to return goods are protected under the Distance Selling Directive.
Your Thankyoument – The Management – UK Decay store March 2013